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Frequently Asked Questions
General & Ordering
Report & Results
Privacy & Security
For Providers & Practitioners
Choose your option, complete checkout, and we'll ship your at-home cheek swab kit with a pre-paid return envelope. No doctor visit required.
It's simple and takes about 5 minutes. Wait 1 hour after eating or drinking, then firmly scrape the inside of each cheek for 45 seconds using the two swabs provided. Snap them into the vials, seal the bag, and mail them back using our prepaid envelope. Full illustrated instructions come with your kit.
Once we receive your sample, expect your report and raw data in 2-4 weeks. We'll email tracking updates along the way.
Yes, you can often use FSA/HSA for reimbursement (check your plan). We're not covered by insurance, but many users submit out-of-pocket claims successfully.
Each sample undergoes a quality check before we start sequencing. In rare situations, we need a new sample. If this happens, we'll alert you to the issue and send a free replacement kit.
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