Frequently Asked Questions
Choose your option ($895 bundle or $595 sequencing-only), complete checkout, and we'll ship your at-home cheek swab kit with a pre-paid return envelope. No doctor visit required.
It's simple and takes about 5 minutes. Wait 1 hour after eating or drinking, then firmly scrape the inside of each cheek for 45 seconds using the two swabs provided. Snap them into the vials, seal the bag, and mail them back using our prepaid envelope. Full illustrated instructions come with your kit.
Once we receive your sample, expect your report and raw data in 4–6 weeks. We'll email tracking updates along the way.
The $595 option provides clinical-grade 30x whole-genome sequencing and full ownership of raw data (no report). The $895 adds our Comprehensive Lifestyle Report with 108+ personalized insights across 9 systems. Both include the kit and free US shipping.
Yes, you can often use FSA/HSA for reimbursement (check your plan). We're not covered by insurance, but many users submit out-of-pocket claims successfully.
Rare, but if it happens, we'll send a free replacement kit. Just contact support within 180 days of your original order.
